Take for example, CSS Corp’s AI and NLP powered virtual assistant, Yodaa. It integrates with all customer channels like voice, video, email, chat and website. It offers predictive intelligence, automated queuing, routing and channel allocation. Yodaa is designed to offer personalized and context-driven support, with a human-like interaction.
Yodaa infuses intelligence into customer propensities and issues resulting in enhanced experiences and new business opportunities for our customers.
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